Can I only host Magento sites on these plans?
These plans are specifically engineered for Magento, however you can also host other PHP applications or HTML based sites as well. We have over 300 web applications available to install in a click. LiteSpeed cache, Redis & Memcached can be used on any applications that support them (notably WordPress supports all three).
Can I host multiple web sites/stores?
Yes, each plan includes the ability to host more than one store or web site. This allows you to run either separate Magento installations, run a single multi-store Magento installations with sites on different domain names, or even run different applications such as a WordPress blog on a different domain to your Magento store.
How easy is it to upgrade plans?
Upgrading between the Startup, Professional and Business plans is automatic and you would just pay the difference between the two plans. If your store is ready to move onto our Premium or Enterprise platform, we will need to migrate your site to it's own private server infrastructure. Our team will manage this for you and the specifics of this can be discussed during the consultancy phase.
What is the price for your Premium & Enterprise plans?
It's not possible for us to list 'set' pricing for these plans as they are capable of scaling from any size - we can fully customise the number of cores, disk space and memory available. With Enterprise plans, your store will run on multiple servers, and the quantity of servers will again depend on your exact requirements. One thing is certain though - our solution will be significantly cheaper than Magento's Enterprise edition.
What payment methods do you accept?
We accept Visa, MasterCard, American Express and PayPal. Premium & Enterprise customers can also pay by bank transfer.
Do you offer a money back guarantee?
Yes, we offer a full 60-day money back guarantee on all plans. Premium & Enterprise plans require extensive setup, which will incur a setup charge. This charge is non-refundable, so if you are unsure about the benefits of our platform, we would recommend first trialling one of the smaller plans.
How does the managed migration work?
We will migrate your existing store for free with any plan, and help you get set up with all of the caching tools. To do this we will need access to your existing hosting service. You will be able to fully test the site on our platform prior to making the site live for your visitors.
What is your uptime guarantee?
We provide a 99.9% uptime guarantee on our Startup, Professional, Business & Premium plans, and a 100% Uptime Guarantee on our Enterprise plan.
Will you keep my Magento up-to-date?
Our role is managing the platform itself, you or your web developer will still need to upgrade and maintain your Magento installation. Our web application installer does include a one-click upgrade system for Magento core, but it is ultimately up to you to process these upgrades and also ensure that any updates to your installed themes and extensions are also processed. For Magento 1.9, it is also possible to turn on 'Auto-Upgrades'. All our plans include the ability to backup your individual application installations, as well as take on-demand snapshots of your entire account. We would always recommend that you create a backup of your Magento store immediately prior to making any critical upgrades or changes in Magento.
Are your servers PCI-compliant?
If your Magento store handles credit card transactions online, then it's likely that you will need to be PCI-DSS compliant. To help you achieve this we use an ASV to scan the shared servers that are used to deploy our Startup, Professional and Business plans. These periodic scans help ensure that the underlying environment should meet the technical requirements of a ASV PCI scan, however, since it is not specifically scanning your individual website, it will not be enough for you to obtain PCI compliance itself. To achieve PCI compliance you will still need to avail of the services of an ASV to run a scan on your website itself and complete your own self-assessment. When you do run your own PCI compliance scans, we will help you achieve compliance by endeavouring to make any additional server-level adjustments that may be required by the scan, or helping identify any false-positives that it may have brought up.
If you are hosting a store on a private server with Kualo, then we won't be peridically scan your website as we do on a shared server, but we will help you achieve compliance by making any adjustments that your ASV scan recommends, or otherwise advising about false positives.
Can you clarify how backups work?
We back up your files and database according to the frequency outlined in the plan table above. You will be able to restore your files, databases or your entire account yourself at any time via the control panel. You can also take a snapshot of your account at any time. If you'd like our staff to help you with the restore, we can do so at no cost.
Our backups are extremely reliable however we always recommend that you keep your own backups periodically, as we can't accept liability in the unlikely event a backup doesn't run or contains errors. You may generate a downloadable backup of your account at any time via the control panel, and you can optionally add CodeGuard Backups for additional peace of mind.
How long do you keep my backups?
We will retain 30 days worth of file backups, with those backups being taken at the interval outlined, and every shapshot retained. For plans with higher frequency backups than once per day, we store 5 days worth of high frequency database backups, and one daily database backup for 30 days. For example, on the Business plan we will be backing up your files and databases every four hours. After 30 days, you will have 180 file snapshots (30 days worth) and 55 MySQL snapshots (30 daily backups + 5 days of 4 hour backups).
How does the LiteMage caching work?
To enable the close integration between Magento and the web server, an extension needs to be installed into your Magento store. This extension takes care of every aspect of cache clearing (for instance if you change product pricing). It has full ESI 'hole punching' support, and also features a public and private cache, so your site will be fast for both logged out and logged in users.
Can you help me configure LiteMage & Redis for me?
We provide full documentation on how to implement all of the caching for both Magento 1 and 2. If you get stuck, we will assist with configration for free for up to one store per account. If you are hosting more than one store, we can help but we would charge a small fee to cover the time taken.
What will CloudFlare's CDN & Railgun do?