There's a reason we've been in business for over fifteen years - it's because we offer our clients a service they can depend on. We really believe that you'll be over the moon with your Kualo experience. What's more, unlike many of our competitors, we put our money where our mouth is and link our guarantees to credits or refunds in the rare occasions that we fall short.
This one's quite simple. If you're not happy within your first 60 days as a customer, we'll refund all your hosting fees. That's a serious commitment to customer service. The money-back guarantee has a few exclusions:
We're serious about uptime, and we guarantee your site will be available 99.9% of the time. Our published server uptime stats show just how committed we are to maintaining incredible uptime levels - and you'll see that we frequently achieve 100% uptime.
If however your site isn't available for at least 99.9% of a calendar month, we will credit your account in line with the following scale:
The uptime guarantee excludes any scheduled maintenance, and is for unplanned outages only. Credits are issued to your account which can be applied to future invoices, refunds are not processed. Please see our terms and conditions for full details.
We provide technical support 24/7 via our online helpdesk. Our average response time is typically within minutes, however if ever you don't get a reply within an hour, we will credit your account with £1 per ticket. Please note:
We guarantee never to increase the price you pay for hosting for the duration you remain a customer. There are a few exceptions to this policy as outlined below: