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HOME INFORMATION RESELLER PRESALES FAQ
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Questions
 
Unlimited domains? Surely not...
Do I get my own nameservers?
Are your reseller plans anonymous?
Can I create my own control panel theme?
Do you allow overselling?
Can I resell your reseller plans?
Do you provide technical support directly to my customers?
I'm ready to order! How long does it take to set up a reseller web hosting account?
 
 
Answers
 
Unlimited domains? Surely not...
With your Kualo reseller account, you are able to host as many domains as you can fit within your resource allocation. This means that you can host a few large accounts, or many smaller accounts - there are no set limits on the amount of domains you can host!
 
Do I get my own nameservers?
Yes, with every reseller account we include two custom nameservers. These would be in the format of ns1.yourdomain.com and ns2.yourdomain.com ensuring that we stay completely out of the picture as far as your clients are concerned.
 
Are your reseller plans anonymous?
We have made every effort to ensure that our reseller system is as anonymous as possible. Our network is free from our company name Kualo, the server hostnames do not feature our company name nor do any of the control panel systems. You even get a set of personal nameservers to hide us from your customers in that respect too!
 
Can I create my own control panel theme?
Yes! You may custom design your own control panel, or should you not have the time to do so, it is possible to easily upload your logo to the server to brand the control panel your clients use with your logo.
 
Do you allow overselling?
We allow overselling of data transfer, since this is one of the primary ways that you are able to market your service to your clients. We give a generous amount of data transfer, and although you will most likely never hit your maximum capacity, we also allow you to sell more data transfer to your clients than you actually have allotted to your account! This is because in reality, most of the users you sell web services to will never use more than a small fraction of what they are allotted, but may be attracted to your service if they feel you are offering better value for money and offering high data transfer levels. Should your actual transfer usage reach your plan volume, you may simply upgrade your plan to the next level.

We do not, however, allow you to oversell your disk space as this is a dangerous practice that is very different from overselling data transfer. Should the data transfer usage increase unexpectedly we would simply be able to allocate more to that server without any interruption to service whatsoever, however with disk space, should a number of resellers alot more disk space to their clients, and then a fraction of those clients begin to use the space allocated to them, it is not easily possible to increase the amount of disk space in the server. Should disk space on the server fill rapidly, this can lead to stability issues, overloaded servers and an overall poor quality of service. Consequently by not allowing this to be done, we can ensure that our service is as stable as possible, and that our clients and your clients enjoy the best hosting service possible.
 
Can I resell your reseller plans?
Yes, you may resell our reseller plans in exchange for a 15% discount on the monthly, biannual or annual fee. Once you are enrolled as a reseller you will be provided with more information on how to go about this.
 
Do you provide technical support directly to my customers?
No. The main reason we are able to offer you such a great package at such a great price is because you deal directly with your customers, they do not seek support from us. Even if you are relatively new to this, you will find that in time, and through our extensive knowledge base and client community, you will very quickly be able to answer most of your clients' questions. Should you be sent a question you do not understand fully, we will be able to offer you our advice, which you can then relay to your customers.
 
I'm ready to order! How long does it take to set up a reseller web hosting account?
We manually verify every order to prevent fraud. Accounts are therefore normally set up within a few hours of receiving the order, although we guarantee you will wait no more than 24 hours.
 
 

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