We operate from the iP House data centre, a multi-million pound facility managed by THUS plc, one of the UK's leading network operators. Located in a light industrial area of the London Docklands, the data centre is situated at the heart of the UK's eCommerce and connectivity hub, ensuring that the fastest and most efficient routes for your data can be made throughout the UK and further afield.
The data centre features the very latest world class resilient infrastructure, including multiple levels of 24/7 security, stable high-capacity power supplies, fire protection, in-house support and environmental controls, to name but a few.

Network & Connectivity
Our network is switched using only high quality Cisco routers and switches, utilising the Border Gateway Protocol Version 4 (BGP4). This advanced routing ensures that bandwidth can be channelled through the best available carrier giving you seamless connectivity at the same time. Our BGP4 mix consists of Level 3, LambdaNet, KPN and Tiscali through our multi-homed transit provider, Aexiomus. We additionally have peering arrangements with Lipex, Xchange Point, LoNAP and PacketExchange, meaning our connectivity to the Internet is blisteringly fast in the UK, mainland Europe and further afield. [Read More]

Power

The incoming power supply to the facility is via diverse power feeds, and is protected and filtered to avoid spikes, brown-outs and black-outs via a 2000kva UPS. In addition, two 980KVA generators are supplied via a 14,000 litre diesel tank making the facility entirely self-sufficient for prolonged outages.

Environment
The high performance, sensitive electronic equipment we use to power our web hosting service requires a precise, reliable control of room temperature. The server room is maintained at a constant 21°C ± 1°C and relative humidity is kept at 40% - 60% through ten Stulz internal down-flow precision air conditioning systems. The UPS switchroom has been installed with five up-flow air conditioning units to maintain room conditions as above.

Fire Supression
FM-200 Very Early Smoke Detection Apparatus (VESDA) is installed in the data floor and UPS switchroom. Highly sensitive aspirating smoke detectors are linked to the building management system which is monitored continually from the network operations centre , provide very early detection to help avoid fire, loss and business disruption. A smoke / gas extract system has been installed to extract smoke and gas from the floor void and from the data centre, discharging directly to the outside. The FM-200 Fire suppression system has been designed, to discharge and fill the data centre and power room areas with in ten seconds.

Equipment
Our entire network is switched using high quality Cisco routers and switches. We are a corporate customer with Dell, who provide our racks and server equipment, with Intel as our preffered supplier of server processors. To learn more about our server hardware, click here.

Security
When it comes to security, we refuse to compromise. The data centre features totally comprehensive 24/7 security to keep our equipment 100% safe. The entire compound is secured with razor-wire and large security gates which only open once manual identity checks have been performed by a member of on-site staff. Further identity-by-photo verification in an air-locked zone is required before access to the data floor is permitted. The whole facility is protected by security guards 24/7/365, re-enforced by CCTV video camera surveillance and a security breach alarm, ensuring an incredibly high level of security is maintained at all times.

Monitoring & Support
On-site technicians are available 24/7/365 ensuring that the network operates optimally at all times, and that any hardware repairs can be conducted at any time. Individual servers and services are monitored every minute of every day from three global locations, ensuring that we are apprised of any unusual activity at all times. We additionally have our own support staff on call in the immediate area.